Role
Product Designer
Location & year
London, 2022
Client
Iron Mountain
Agency
UIC Digital
Industry
Media Asset Management, SaaS
Platform
Web app
Simplifying media management with Smart Vault
Iron Mountain is a global leader in storage and information management services. Their Smart Vault is a secure digital repository designed to manage media assets across their lifecycle, from digitisation to preservation and distribution.
As part of a collaborative team, I worked with the Head of UX and a UX Designer to overhaul Smart Vault's outdated user experience and visual design. Together, we conducted a UX audit, engaged with users through interviews, and developed wireframes and prototypes. My focus extended to high-fidelity UI design and delivering a tailored design framework to support enterprise-level customisation.
The results were transformative: Smart Vault evolved into a streamlined, user-friendly platform, offering improved workflows and a scalable, customisable interface. Delivered on time and on budget, the project laid the groundwork for future enhancements.
Problem
Smart Vault's user experience was outdated, with unintuitive workflows and overly complex interfaces that hindered user efficiency. The platform required a complete overhaul to improve usability, modernise its design, and support enterprise-scale security and customisation needs.
Approach
- Collaborated with the Head of UX and a UX Designer to conduct a comprehensive UX audit, identifying usability pain points across workflows, content layout, and data presentation.
- Engaged users through interviews and feedback sessions to understand their needs and pain points.
- Worked closely with the team to synthesise findings and create wireframes and interactive prototypes in Axure to test new concepts and workflows.
- Designed high-fidelity UI in Figma, leveraging the PrimeFaces framework chosen by the client.
- Delivered a tailored design framework and reusable UI kit to enable custom branding for enterprise clients.
- Partnered with developers to align on technical implementation, ensuring seamless handoff and collaboration.
Outcome
- Delivered a streamlined, user-friendly platform with intuitive workflows and a modern interface.
- Enabled enterprise clients to personalise the user interface through custom branding and colour schemes.
- Simplified content ingestion, metadata tagging, and asset retrieval, significantly improving user efficiency and satisfaction.
- Established a scalable design framework based on PrimeFaces to support ongoing platform enhancements.
- Delivered on time and within budget, ensuring client satisfaction and setting a strong foundation for future improvements.
Shell
UIC Digital
MyBuilder
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Dynata